Terms and Conditions
Effective July 27, 2026
These terms govern the account and customer-care text messaging program operated by Big Splash Car Wash. This is a two-way customer-care and account-notification program. It is not a marketing or promotional program.
Program description
Big Splash Car Wash sends SMS to customers who have opted in, including replies to customer-initiated conversations and account notifications to members, such as billing or payment alerts. Message frequency varies.
How you opt in
Consent is obtained in one of three ways: (1) you enter your mobile number and check a consent box (unchecked by default) in the webchat widget on bigsplashcarwash.com; (2) you text our business number first, which constitutes consent to receive replies in that conversation; or (3) you provide your mobile number and accept a signed membership agreement whose required Terms include consent to receive recurring account and service text messages. We do not send marketing or promotional messages through this program.
Cost
Message and data rates may apply, depending on your mobile plan.
Opt-out and help
Reply STOP (or CANCEL, QUIT, UNSUBSCRIBE, END, STOPALL, REVOKE, OPTOUT) at any time to stop all messages from this program; you will receive a confirmation. Reply HELP or INFO for help.
Privacy
We do not share, sell, or transfer your mobile number or SMS consent information to third parties or affiliates for marketing purposes. See our Privacy Policy at bigsplashcarwash.com/privacy.
Carriers
Wireless carriers are not liable for delayed or undelivered messages.
Big Splash Car Wash — Marketing Text Program Terms
Effective: October 1, 2026
These terms govern the optional marketing and promotional text messaging program operated by Big Splash Car Wash and delivered on our behalf by our messaging provider, Pocket Social (North Shore 3000 LLC). This program is separate from our account and customer-care messaging and requires its own opt-in.
Program description
When you opt in, you agree to receive recurring automated promotional text messages from Big Splash Car Wash, including offers, promotions, and news about our services. You may receive up to 6 marketing messages per month.
How you opt in
Consent is obtained when you check the marketing consent box (unchecked by default) and provide your mobile number at our point-of-sale kiosk during checkout or membership signup. Consent to receive marketing text messages is not a condition of purchase or membership.
Cost
Message and data rates may apply, depending on your mobile plan.
Opt-out and help
Reply STOP (or CANCEL, QUIT, UNSUBSCRIBE, END, STOPALL, REVOKE, OPTOUT) at any time to stop all messages from this program; you will receive a confirmation. Reply HELP or INFO for help.
Privacy
We do not share, sell, or transfer your mobile number or SMS consent information to third parties or affiliates for their own marketing purposes. Pocket Social acts solely as our service provider to deliver messages we direct it to send and does not use your information for its own purposes. See our Privacy Policy at bigsplashcarwash.com/privacy.
Carriers
Wireless carriers are not liable for delayed or undelivered messages.
Refund Policy
Refund Eligibility
We strive to ensure our customers have a satisfying experience. If you are not satisfied with our services, you may be eligible for a refund under the following conditions:
- Monthly Memberships: You are eligible for a refund of up to one month of your monthly membership if the services have not been used since the charge date.
- Prepaid Items: Gift cards and wash books are non-refundable once purchased, but they never expire and may be used at any time.
Expiration of Packages
We aim to provide flexible options to suit your needs:
- Prepaid Items: Items like gift cards and wash books never expire, allowing you to use them at your convenience.
- Memberships: Memberships automatically expire after the specified term unless they are recurring charges, in which case they will continue to charge each month until canceled by the member.
How to Request a Refund
To request a refund, please contact our customer service team by contacting the location where you purchased the services. Provide your membership details and the reason for your refund request. Our team will review your request and respond within 3–5 business days.
Additional Information
If you have any questions or require further assistance regarding our refund policy, please do not hesitate to reach out to us through our Contact Us page.
Thank you for choosing our services. We appreciate your business and look forward to serving you again.
This policy is subject to change at any time. Please review it periodically for any updates.